KYC (Know Your Customer) Policy
Effective Immediately
Aligned with the Anjouan Gaming License Authority (AGLA)
BogartCasino.ag is committed to providing a safe, secure, and fully compliant environment for all customers. In accordance with the requirements of the Anjouan Gaming License Authority (AGLA) and international AML/CFT standards, this Know Your Customer (KYC) Policy establishes the procedures for identity verification, customer due diligence, fraud prevention, and account protection.
1. Purpose
- The primary objectives of this KYC Policy are to:
- Verify the identity of all customers.
- Ensure the legitimacy of customer funds and prevent misuse of the platform.
- Detect and prevent fraud, money laundering, terrorist financing, and other illegal activities.
- Protect customers, partners, and the financial ecosystem.
- Maintain full compliance with AGLA licensing and AML/CFT obligations.
2. Scope
This policy applies to:
- All BogartCasino.ag customers who register, deposit, wager, or withdraw.
- All employees involved in verification, compliance, fraud, risk, or payment processing.
Completion of KYC is mandatory and required before withdrawals or continued account use.
3. KYC Requirements & Document Collection
3.1 Required Documents
To comply with AGLA identity verification standards, customers must provide the following:
a. Government-Issued Photo ID
A valid, clear, and legible document such as:
- Passport
- Driver’s License
- National ID Card
b. Selfie Verification
A photo of the customer holding the same ID next to their face.
This helps prevent impersonation and identity fraud.
c. Proof of Address
A document issued within the last 90 days, such as:
- Utility bill
- Bank statement
- Government-issued letter
The address must match the information on the customer’s account.
3.2 Submission Instructions
Documents must be sent to:
Email subject line format:
KYC – [Username] – [Deposit / Withdrawal / Verification]
4. Verification Process
- The Verification Team examines all documents for authenticity and accuracy.
- Standard processing time is up to 24 hours, though additional documents may be requested.
- BogartCasino may request:
- Updated ID
- Additional proof of address
- Source of Funds (SOF)
- Source of Wealth (SOW)
- Customers are notified by email when the verification is complete.
- Accounts will remain restricted until all KYC steps are fully satisfied.
5. Privacy & Data Protection
- All documents are stored securely with restricted access.
- BogartCasino uses SSL encryption and industry-standard data security measures.
- Personal information is used only for compliance, account integrity, and fraud prevention.
- Data may be shared only when required by:
- Regulators
- Law enforcement
- Authorized verification service providers
BogartCasino follows AGLA’s data retention requirements and securely disposes of documents once legally permitted.
6. Non-Compliance or False Information
Failure to complete KYC or submission of false/altered documents may result in:
- Suspension of deposits or withdrawals
- Account restrictions
- Permanent account closure
- Reporting to regulatory or investigative authorities
BogartCasino maintains a strict zero-tolerance policy for document fraud.
7. Ongoing Monitoring
To comply with AML/CFT and AGLA requirements:
- Customer accounts may be re-verified at any time.
- Automated systems screen customers against:
- UN Sanctions Lists
- OFAC Sanctions Lists
- AGLA-restricted jurisdictions
- Enhanced Due Diligence (EDD) is applied when risk indicators are detected.
- Withdrawal requests may trigger additional identity or transactional checks.
8. Contact Information
For KYC assistance or questions:
9. Policy Updates
BogartCasino reserves the right to modify this policy to comply with:
- Updated AGLA directives
- International AML/CFT standards
- Operational enhancements
- Changes to internal risk requirements
Customers will be notified of significant revisions.