Account Suspension and Fraud Policy
If we have reasonable grounds to suspect that you are involved in collusion, fraud, or any criminal activity, we reserve the right to suspend your account while an investigation is conducted. Additionally, we may withhold all or part of your account balance and, if necessary, permanently close your account. Any payouts, bonuses, or winnings gained through the following activities may be recovered from your account:
- Collusion, cheating, fraudulent actions, or other criminal activity linked to your account.
- Gaining an unfair advantage in any bet or game through cheating, fraud, or collusion.
- Discovery of your involvement in fraudulent or collusive behavior at another gaming platform, including charge-backs or criminal activity.
- If you have charged back or denied previous purchases or deposits made to your account.
Detection and Investigation Practices
Our management uses industry-standard fraud and collusion detection tools to monitor suspicious activity. If fraudulent behavior is confirmed, we will take appropriate action as outlined below:
- Fraudulent Practice: Involves the use of stolen, cloned, or unauthorized payment methods to fund your account.
- Criminal Activity: Includes money laundering or participation in any other legally punishable offense.
- Unfair Advantage: Involves exploiting software bugs, faults, or loopholes, or using automated players (bots).
- Collusion: The use of multiple accounts to manipulate the system or circumvent account rules, including the use of intermediaries (beards or movers) to place bets.
Investigation Process
We will thoroughly investigate any suspected cases of collusion, cheating, fraud, or illegal activity. Investigations will be conducted promptly and fairly for all parties involved. In cases where your account is suspended during the investigation, it will remain closed until the investigation is completed.
Sharing Information with Partners
We reserve the right to notify our business units, payment processors, and financial institutions of your identity and any suspected fraudulent or unlawful activities associated with your account.
We are committed to acting fairly and ensuring the integrity of our platform for all customers.
