Know Your Customer (KYC) Policy
At Bogart Casino, we are committed to providing a safe and secure environment for our customers. In compliance with international anti-money laundering (AML) regulations and to protect against fraudulent activity, we have implemented a thorough Know Your Customer (KYC) policy to verify customer identities.
I. Purpose
The main objectives of our KYC policy are to:
- Confirm the identity of our customers.
- Ensure funds come from legitimate sources.
- Prevent fraud, money laundering, and other illegal activities.
- Safeguard both customers and our platform from misuse.
II. Scope
This KYC policy applies to all customers making deposits or requesting withdrawals. Compliance with the policy is mandatory for all users.
III. KYC Process
A. Document Submission
Customers are required to submit the following documents to [email protected].
- Government-Issued Photo ID:
- A clear, valid photo ID such as a passport, driver’s license, or national ID card, along with a selfie holding the ID next to their face for verification.
- Proof of Address:
- A recent utility bill, bank statement, or official document showing the customer’s name and residential address, issued within the last three months.
B. Email Submission
Documents must be emailed to [email protected] with a subject line including the customer’s username and the purpose (e.g., "KYC Documents for Username – Deposit" or "KYC Documents for Username – Withdrawal").
IV. Verification Process
- Our team will review submitted documents upon receipt.
- Verification typically takes 24 hours but may take longer if additional information is required.
- Customers will be notified by email once the process is complete or if further documents are needed.
V. Privacy and Security
- All customer information and documents are treated confidentially and stored securely.
- We comply with data protection regulations to ensure personal data is processed and stored safely.
VI. Non-Compliance
- Failure to complete the KYC process or submission of false information may result in account suspension or termination.
- Bogart Casino reserves the right to reject any transaction or account that does not comply with the KYC policy.
VII. Contact Information
For any questions or assistance, customers can contact the verification team at [email protected].
VIII. Policy Updates
- Bogart Casino reserves the right to update this KYC policy as needed to meet regulatory requirements or operational changes.
- Customers will be informed promptly of any significant changes to the policy to maintain transparency.
- For inquiries regarding policy updates, please contact our support team.
Thank you for your cooperation in helping us maintain a secure and compliant platform at Bogart Casino.
