- Payout requests are accepted from Monday to Friday.
- Credit card deposits are held for 10 business days, and supporting documents such as a signed authorization form, valid photo ID, and copies of both sides of the card are required. Contact customer service at 1-888-740-1896 for more information.
- Withdrawals will only be processed under the account holder's name. If someone else is designated to receive the funds, a signed authorization form and the account holder’s photo ID must be submitted.
- Withdrawal requests must be made through phone or live chat; email requests will not be processed.
- The account number and password must be provided when requesting a withdrawal. Incorrect or missing information will result in a denied request.
- All requirements, including rollovers and documentation, must be fulfilled before a withdrawal is processed.
- Payout requests undergo internal review and management approval. Submission by a customer service agent does not guarantee approval.
- Withdrawals depend on available funds; requests will be canceled if funds are insufficient.
- Bogart Casino may request additional documents, such as photo IDs, utility bills, or card copies, before processing withdrawals. Failure to comply will result in cancellation.
- Members must ensure their personal information is accurate before requesting a payout. If payment redirection is needed due to incorrect details, the customer will incur a minimum $50 fee.
- Person-to-person transfer requests may take 48 to 72 hours, depending on processor availability.
- Some payouts may take 10 to 14 business days due to transfer procedures.
- Additional holding periods may apply based on the deposit method.
- If the payout method is changed, customers will be notified.
- Payout requests can be canceled or modified before processing. Once processed, no changes are allowed. Any fees charged for canceled requests will not be refunded.
- Withdrawal methods, limits, and fees are subject to change without prior notice.
- Non-cashable bonuses will be removed at the time of withdrawal.
- For free check payouts, the account must be active for 30 days, with at least 20% of the balance remaining, no recent payouts in the last 30 days, and regular account activity.
- Free check payouts are available only to recreational players. Management may revoke this offer if the account is flagged for non-recreational activity.
- Bogart Casino reserves the right to deny, reverse, or hold withdrawals if fraud is suspected.
- The maximum withdrawal per account within 7 days is $4,000 USD or the equivalent in the account currency.
- Management may reduce the maximum payout limit for any customer at any time.
- House withdrawal rules take precedence over any verbal or written promises from employees.
- Deposits without bonuses require a one-time rollover before withdrawal. Deposits with bonuses are subject to higher rollover requirements based on the offer.